Terms of Service

These terms are between [REGISTERED COMPANY NAME] ("GrandStay", "we") and the organisation that holds the account ("you"). Three kinds of account exist and some clauses apply to only one:

• Hotels — properties licensing the system to run their operation.
• Partners — regional resellers who enrol and support hotels in a territory.
• Guests — individuals booking through a hotel's booking page or guest portal. Guests contract with the hotel, not with us; our role is to provide the software the hotel uses.

By creating an account or using the service you accept these terms. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it.

GrandStay provides hotel property management software: reservations, front desk, housekeeping, rates and availability, billing, reporting, and the optional modules a plan includes. We may add, change or remove features. Where a change materially reduces functionality you rely on, we will give notice before it takes effect.

Some capabilities depend on third-party services you connect — payment gateways, channel managers, messaging providers. Those operate under your own agreement with that provider, and we are not responsible for their acts, availability or fees.

You own the data you and your guests put into GrandStay. We claim no ownership of it and use it only to provide the service, as described in our Privacy Policy.

You can export your data at any time while your account is active. On termination we retain it for 30 days so you can export it, then delete it on the schedule set out in the Privacy Policy. Ask us during that window if you need an export and cannot produce one yourself.

You are responsible for having a lawful basis to collect the guest data you store, and for honouring guest rights over it. You are the controller of that data; we are your processor.

Subscription fees, billing period and currency are those shown on your plan at the time you subscribe. Fees are billed in advance and, except where law requires otherwise, are non-refundable for a period already begun.

Prices exclude taxes unless stated. You are responsible for any VAT, GST, sales or withholding tax applicable in your jurisdiction.

We may change pricing for a renewal term with at least 30 days' notice before that term begins. If you do not accept a change, you may decline to renew.

If an invoice is unpaid past its due date we may suspend access after giving notice. Suspension does not delete your data, and access is restored on payment.

A partner account may enrol hotels within an agreed territory, set the plans it offers them, and issue coupons against those plans. Partners are independent contractors; nothing here creates an agency, employment or joint venture relationship, and a partner may not make commitments on GrandStay's behalf.

Commission rates, payout schedules and platform fees are those set out in your partner agreement and reflected in your dashboard. Where those terms and these conflict, the partner agreement governs.

A partner is responsible for the accuracy of what it tells prospective hotels about the product, and for first-line support to the hotels it enrols. Territory exclusivity, where granted, is conditional on the performance terms in the partner agreement.

This section applies when your hotel receives travelers' booking requests through GrandStay or answers them with offers. It adds to the rest of these terms; where a separate written agreement with GrandStay covers the same point, that agreement governs.

Requests. A request describes a trip — destination or hotel, dates, guests, rooms, budget and preferences. You see the trip, not the traveler: the traveler's name and contact details are shared with you only once they book your offer. Use a request only to decide whether to make an offer. Other hotels may be invited to the same request.

Offers. An offer states the total price for the stay and whether taxes are included, the room, the meal plan, the cancellation terms, any extras, and how long it is valid. Once sent, an offer is not edited: you can replace it with a new version or withdraw it until the traveler books. If the traveler books it while it is valid, the booking is confirmed on the terms of that offer and you agree to honour them. We do not show your offer to other hotels; we may show you general, non-identifying feedback on how offers compare.

Payment by the guest. The guest pays you at the hotel. The booking is between you and the guest, and you are responsible for taking payment and for your own cancellation terms as stated in your offer.

Business verification. Before your offers are shown to travelers, we verify your business from the details and documents you submit. You confirm they are accurate and will tell us when they change. We may decline, suspend or withdraw verification, and while your business is not verified your offers are not shown.

Commission. For each booking made through GrandStay you owe us a commission at the rate that applies to your account when the booking is made — your plan or your written agreement — which is recorded with the booking and visible in your dashboard. From 25 September 2026 the Performance Plan rate, which also applies to a hotel that has not chosen a plan, is 15% (it was 18%), unless your written agreement sets another rate; a booking made before that date keeps the rate recorded with it. It becomes due once the stay has ended. A booking cancelled or marked as a no-show before it is invoiced carries no commission; if that happens after it was invoiced, the amount is credited on your next invoice.

Invoices. We invoice commission monthly, one invoice per currency, listing the bookings it covers. Invoices are due within the payment terms stated on them, and section 4 applies to unpaid invoices. You pay each valid invoice as instructed on it; we do not charge your card or bank account automatically. Where tax is due on the commission, it is shown as a separate line on the invoice.

Responsiveness. Which hotels are invited to a request may take into account how hotels have responded to earlier requests.

You agree not to:

• use the service unlawfully, or to store data you have no right to hold;
• attempt to access another tenant's data, or to probe, scan or bypass the isolation between properties;
• resell or sublicense the service except under a partner agreement;
• reverse engineer the software, except where law expressly permits it;
• upload malware, or use the service to send unsolicited bulk messages;
• place a load on the service designed to degrade it for others.

You are responsible for what your users do with their accounts. Share credentials at your own risk; every account should belong to one person.

We aim to keep GrandStay available continuously and to schedule maintenance outside peak hotel operating hours where we can. Unless your plan or a separate agreement states a specific service level, the service is provided without a contractual uptime guarantee.

The desktop application can continue working through a network outage and synchronises when connectivity returns. Some operations require the server and are unavailable offline; the product states which at the point of use.

GrandStay, its software, design and documentation remain ours. You get a non-exclusive, non-transferable right to use the service for your own hotel operation for as long as your subscription is current. Feedback you send us may be used to improve the product without obligation to you.

You may cancel at any time, effective at the end of your current billing period. We may suspend or terminate an account for non-payment, for a material breach of these terms that is not cured within 14 days of notice, or immediately where continued use would be unlawful or would endanger the service or other customers.

The service is provided "as is". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

GrandStay is a tool used by your staff; it does not make your commercial decisions. You remain responsible for the rates you publish, the bookings you accept, the payments you take and your compliance with local hospitality, tax and data protection law.

To the extent the law allows, neither party is liable for indirect, incidental or consequential loss, or for lost profits or revenue. Our total liability arising out of these terms in any 12-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot lawfully be limited.

These terms are governed by the laws applicable at [GOVERNING LAW AND VENUE], and each party submits to the exclusive jurisdiction of those courts, without regard to conflict-of-laws rules.

We may update these terms. Material changes are announced by email to account holders at least 30 days before they take effect, and continued use after that date constitutes acceptance. The "last updated" date above always reflects the current version.

[REGISTERED COMPANY NAME]
Sorkallegatan 19A, 451 41, Sweden
hello@grandhms.com