Choosing software

What a PMS, channel manager and booking engine each actually do, and how to tell them apart.

  • PMS, channel manager and booking engine: what each one actually does

    Three different jobs, routinely sold as one product and routinely confused. Knowing which you need stops you buying what you do not.

  • Choosing a hotel PMS: the questions vendors would rather you did not ask

    Feature lists all look the same. These are the questions that actually separate the systems — including the ones that are awkward for us.